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Can anyone apply for a Golden Charter funeral plan?

Golden Charter plans are available to all UK residents, regardless of age or state of health. If you choose to pay by the instalment payment option then you must be 78 or under when you apply. There are no maximum or minimum age limits if choosing to pay by single payment or by 12 monthly payments.

What if my circumstances change?

If your personal or financial circumstances change, please get in touch with Golden Charter if you wish to update them on this.

What if I have special requests for my funeral?

You can tell us about any special wishes for your funeral when you apply. If these involve extra costs, you may be able to add these on to the total cost of your plan.

What if I die while in another country?

If you intend to travel overseas, we recommend that your travel or medical insurance policy includes cover for repatriation costs back to mainland UK. Your funeral plan covers the cost of transportation of the deceased from the relevant UK airport or port to the funeral director’s premises.

Can I transfer my plan to someone else?

You can transfer the benefit of your funeral plan to a nominated family member or friend who dies before you, once the total cost of the plan has been paid. Any change of arrangements following such a transfer (for example, a change of address for the nominated family member or friend leading to increased transportation costs) may mean that Golden Charter has to appoint a different funeral director. It may also mean that you need to pay additional sums.

What is the difference between a plan representative and a nominated representative?

A plan representative is someone who can take out a plan on the plan holder’s behalf. They will have the authority to make changes to the plan and will receive the plan documents rather than the plan holder. A nominated representative is someone who the plan holder would like to make aware that they have taken out a plan. A nominated representative has no authority to make changes to the plan.

Why does Golden Charter charge an arrangement fee?

All Golden Charter’s funeral plans include a £249 arrangement fee which is retained by Golden Charter as a contribution for setting up the plan.

What happens once I’ve bought my plan?

Golden Charter will send you a plan documents folder with all the information about your plan, as well as a membership card.  If you have opted to have a nominated representative for your plan, they will receive a letter shortly after you have purchased your funeral plan.  This will advise that you have put a plan in place and provide details of your appointed funeral director.  You will also receive a customer statement which will be sent to you every three years using your preferred method of contact.

What if I change my mind?

If you cancel within 30 days Golden Charter will refund the payment you have made. For details of cancellation terms after 30 days of receiving Golden Charter’s written acceptance, please see the Key Features document.

What happens when I die?

Your plan documents folder contains the contact details for your funeral director. When the time comes your family contacts the funeral director and quotes your plan number. The funeral director will then take care of your funeral arrangements.

What happens if I die before I’ve made all the payments?

This will depend on the type of payment method you have chosen. Please refer to the separate Key Features document for more information.

Can I take out a plan for someone else?

Yes, you will be appointed as the plan holder’s representative, and Golden Charter will arrange for all correspondence to be sent to you.