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What if I move to a different area?

Please let us know you are moving so we can update our records.  You will have the option to move your plan to a different funeral director, if required.

What if I change my mind?

If you cancel within 30 days we will refund the payment you have made.  For details of cancellation terms after 30 days, please see the terms and conditions.

What if I die whilst on holiday?

As an additional benefit, should you die away from home but within mainland UK, Golden Charter will arrange transportation back to the funeral home.  Overseas transportation is not included in your plan.  Please refer to the terms and conditions of your plan for full details.

What happens if my funeral director goes out of business?

We will inform you if this happens and appoint a new funeral director in accordance with your wishes.

What happens when I die?

As a plan holder you will receive a membership pack containing contact details for your funeral director. When the time comes your family simply contact Green Willow Funeral and quote your plan number. We will then take care of all the arrangements.

What happens with my money?

Your payments are protected.  Depending on how you have chosen to pay, your money will be paid into the Golden Charter Trust or a life insurance policy with AXA Wealth Ltd.  It will be held there until needed to pay for your funeral arrangements.

What happens once I’ve applied?

When your plan is accepted, you will receive a membership pack including a membership card and a summary of plan information and, once your plan is fully paid, a certificate containing your plan number (with a spare certificate to give to your next of kin). If you have chosen to pay by fixed monthly payments, your certificates will be sent after 2 years’ continuous payment.

What happens if I die before I have made all of my payments?

This will depend on the type of payment method you have chosen. If you are paying by 12 monthly installments and you die before all payments have been made, the balance will be requested from your estate so your funeral can still be carried out. Or, the plan can be cancelled and the payments refunded (less £249 cancellation fee).

If you have chosen the low cost monthly instalment option and you die within 12 months, all the money you have paid will be returned to your estate. If you die after 12 months but before all of the instalments have been paid, the balance will be requested from your estate so that your funeral may still be carried out.

If you have chosen to pay by fixed monthly payments and you die within the first two years, the funeral director will receive the money you have paid plus an additional 20% provided your payments are up to date. Your family or estate will then have to pay the balance.