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Privacy and Cookie Notices

Green Willow Funerals Privacy Notice – 14/12/2022

Our contact details

Name: Green Willow Funerals Limited (Green Willow Funerals) is a Private Limited Company. Where (‘we’, ‘us’ or ‘our’) is used within these Privacy and Cookie Policies Green Willow Funerals Limited (Green Willow Funerals) is being referred to.

Address: Eclipse House, Coronation Road, Cardiff, Wales, CF14 4QY

Phone Number: 029 2052 4200

Company number: 03347464

Green Willow Funerals Limited is wholly owned by a Charity Incorporated Company: Cardiff YMCA (1910) Trust. Also referred to as (The 1910 Trust) and (1910 Trust).

What is personal information?

Personal information is any information that can be used to identify a living person.

The types of personal information we collect

We currently collect and process the following information:

  • Full name(s)
  • Date of birth
  • Address(es)
  • Contact number(s)
  • Email address(es)
  • Email communication
  • Billing information
  • Religious beliefs
  • GP details
  • CCTV recordings from our premises
  • **

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you call us
  • When you email us
  • When you provide information to an employee of Green Willow Funerals
  • When you complete and send us any documentation
  • When you contact us via social media
  • **

We also receive personal information indirectly, from the following sources in the following scenarios:

  • When a medical professional provides information on your behalf
  • When a police officer provides information on your behalf
  • When a family member or friend provides information on your behalf
  • **

We use the information that you have given us in order to:

  • Fulfil our contract with you and provide our service
  • Contact you, where an enquiry has been made, and we may request additional information related to the service you require
  • **

We may share this information with:

  • Media outlets (if you have requested a funeral notice)
  • Print suppliers (if you have requested an order of service)
  • Cemeteries and crematoriums (to carry out funeral arrangements)
  • Hospitals, medical and care professionals (to bring a loved one into care and complete administration and documentation)
  • Police (the police may contact us and be present when a loved one passes)
  • Golden Charter (if you are enquiring or taking out a funeral plan)
  • Ministers/ officiants (to conduct funeral arrangements)
  • **

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. We may rely on your consent to send you marketing communications, in these circumstances, you can typically withdraw from further marketing communication by ‘unsubscribing’ or emailing us at enquiries@greenwillowfunerals.com.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal information relating to your enquiry/ contract/ funeral service for a period of time set out below depending on the circumstance, following the set retention period, information will be destroyed by way of shredding or digital deletion.

  • Initial enquiries – 6 months
  • Funeral contracts and information – Minimum of 7 years
  • Financial information – Minimum of 7 years

Your data protection rights

Under data protection law, you have rights including:

Your right of access
You have the right to ask us for copies of your personal information.

Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the information below if you wish to make a request.

Email: enquiries@greenwillowfunerals.com
Phone: 02920 524 200
Address: Eclipse House, Coronation Road, Cardiff, Wales, CF14 4QY

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Email: enquiries@greenwillowfunerals.com
Phone: 02920 524 200
Address: Eclipse House, Coronation Road, Cardiff, Wales, CF14 4QY

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

** This is not an exhaustive list

Green Willow Funerals Cookie Notice – 14/12/2022

Use of cookies by Green Willow Funerals

Cookies are small text files that are placed on your computer, mobile or tablet device. Cookies are commonly used to make a website work or perform more efficiently as well as provide information to the website owner.

How to change your cookie settings

We believe cookies will enhance your experience on our website as well as allow it to perform better. We understand some individuals may choose to manage their cookies; however, this may impact your experience whilst using our website.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.